TERMS OF SERVICE

      If what you have bought is faulty or differs substantially from how it is described on our website or our app. You may have a legal right to get the product replaced or to be given a refund. In this case, you return the product to us within a few days (unless stated otherwise on our website or our app) from the date you receive it.

      If you want to end the contract because of one of the reasons set out below, the contract will end immediately, we will refund you in full for any products which you have paid for but which have not been supplied to you. The reasons are:

      We have told you about an upcoming change to the product or these terms which you do not agree to;

      We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;

      We have told you that supply of the products may be significantly delayed because of events outside our control;

      We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or

      You have a legal right to end the contract because of something we have done wrong.

      If you have changed your mind about the product. We offer a goodwill guarantee which gives you a few days (unless stated otherwise on our website or our app)from the day you (or someone you nominate) receives the products to change your mind. If your products are split into several deliveries over different days, you have until a few days (unless stated otherwise on our website or our app) after the day you (or someone you nominate) receives the last delivery to change your mind. In either case, you will need to pay the cost of the return. Please note that some products can’t be returned, such as:

      products sealed for health protection or hygiene purposes (e.g. swimwear, underwear or socks) that have been unsealed after you receive them or are not in their original packaging or have had any tags or the hygiene slip removed;

      water bottles which have been unsealed or used in any way;

      any product which has had the care label cut and/or removed;

      any product which is missing any component part(s) when returned by you (unless this is because of something we have done);

      any products which become mixed inseparably with other items after their delivery; and

      any products marked final sale.

      In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for – just contact us to let us know.